I.   REGISTER TO PLACE ORDERS VIA PHONE/PLACE ORDERS ONLINE:

If customers want to place orders via phone or place orders online, customers need to apply for the phone /online order services in accordance with this Registration instruction for online securities trading services and other utilities.

            For placing orders via phone, customers are required to register the phone number and password for order placements. The order is considered valid only when the customer uses the registered phone number to place that order.

             For the online trading service, the BVS@Trade system will autogenerate a password and send it to the registered e-mail upon the registration. The system will then ask you to change your password at your first access to your account. Customers have the right to change the log-in password and the transaction password on BVS@Trade.

II.   INSTRUCTION ON ORDER PLACEMENTS VIA PHONE:

Step 1

Customers use the registered phone number to contact the brokers via BVSC’s Call Center. Please provide the following information:

             Account number (subsidiary account).

             Full name

             ID/Citizen number or passport number (for foreign customers)

             Transaction password

The broker will reconcile the incoming phone number with the given information of the account (subsidiary account):

              If the incoming phone number matches the provided information, move to Step 2.

           If either the incoming phone number or the given information is incorrect, the phone order will be considered invalid. Please use the registered phone number and provide correct information as our broker’s request.

Trading call center:

             In Hanoi: (84)24-3.9288888 or,

             In HCMC: (84)28-3.8218564.

Step 2

Customers placing an order please provide information about the order type:

1. Buy/Sell.
2. Ticker, amount, and transaction price.

The broker will check the validity of the order.

Notice: If customers call for Canceling/Editing the order, please provide these following details:

1. Cancel/Edit.
2. Buy/Sell.
3. Ticker and other information (if re-order).

The broker will confirm with you right after completing the order.

(Notice: BVSC will execute your order pursuant to legal provisions and regulations of the Exchanges).

III.   INSTRUCTIONS ON ONLINE ORDERS

1.   The online trading system BVS@Trade

BVS@Trade – a leading Web Trading System, operates through an advanced technology platform of SUN and ORACLE. The system offers a full range of convenient services, including registration, fast matching notification, absolute security, allowing consumers to place orders securely and accurately at anytime from anywhere.

2.   The features and utilities of BVS@Trade

The BVS@Trade system allows customers to access to modern online trading features, such as Online account registration, 6 live boards, Smart order placements (basic orders, conditional orders, and group order placements), Online cash advances, Money transfers, Exercise of stock purchase right, Information lookup, Portfolio management with flexible and smart indicators, etc.

3.   Feature for placing online orders

• Place basic orders
• Place conditional orders
• Place group orders

4.   Instructions for online orders

System login

Login screen

Online login screen

Step 1: Enter your information

             Name: <your trading account at BVSC>

             Password: <Login password provided by BVSC>

             Click: 

Step 2: Change login password

When you access your account for the first time, the system will ask you to change your password:

Change login password

Enter:

• New password: <new password set by customer>
• Re-typer new password: <re-enter new password>
• New transaction password (PIN): <new password set by customer>
• Re-type new transaction password (PIN): <Re-enter new transaction password>

Click  to confirm the login password change

Click  to clean all inputed information. After your login, the system will display the following window:

Main screen after successfully logging in

4.1   Place basic orders

The order screen is always displayed in different tabs in the system to support customers place orders effectively. The order placement screen has all essential information such as cash balance, purchasing power, the stock balance that provides investors all the necessary information to place buy/sell orders. 

Order screen

To place buy/sell orders, please follow these steps:

Step 1: At Tab “Trade/Basic orders” (Default screen after login)

Step 2: Enter the following information:

         Buy/Sell/Mortgage stock: <Customers choose the order types, if choosing the Mortgage Stock order, customers can only sell securities they bought and borrowed under the Pledge>

             Ticker: <Enter the ticker>

             Trading volume: <Enter the trading volume>

             Order types: <Choose LO, ATO or ATC order>

            Price: <Price between price ceiling and price floor for LO order; for ATO and ATC orders, the system would automatically get the appropriate price when enter ATO or ATC>

Order information screen.

Step 3: Click the “Order” button, the system will display the information screen to confirm.

Order confirmation screen

Slide   to remember PIN in this login session.

Note: The system allows to place orders from 9 a.m. to 3 p.m., the order then is directly transferred to the Stock Exchange's trading system on the same day. The system has the function of the pre-market order that enables traders to place orders for the next trading session from 7 p.m. of the current trading day.

Step 4: Double-check the order information and enter PIN to confirm.

Step 5: Click the “Confirm” button to place the order. After successfully verifying the order, the order information is displayed below. The orders management screen provides customers all essential information of the order, including who ordered, time of placing the order, type of orders, order status, etc. The order management screen displays the latest orders placed first and shows up to 20 orders per page. If there are more than 20 orders, press "Next page" to view the previously placed orders.

• Order status:
• Pending: < The order has been successfully placed but not yet transferred to the exchange>
• Transferred: <The order has been successfully placed and transferred to the exchange>
• Pending cancellation: <The cancel order has been sent to the exchange and pending cancellation>
• Cancelled: <The order has been cancelled>
• Partial matched: <The order has been partially matched>
• Matched: <The order has been fully matched>

4.2   Place an order from tab “Open positions”

This utility allows customers to place orders quickly and minimizes the information to be filled in. If you choose to place Buy/Sell orders in this tab, the system will auto-select ticker. Customers only fill in additional information about trading volume, order type (buy or sell), and price.

To place orders, please follow these steps:

Step 1: Choose Tab “Open positions”

Place an order from the “stock balance” View tab

Step 2: On your portfolio, you can choose to SELL a securities ticker you own by clicking the Sell button.

Step 3: The system would move to the basic orders screen and following steps in 2.3: Place basic orders.

4.3   Cancel/Edit basic orders

Step 1: Choose Tab “Order list”

Step 2: On the orders management window, select the orders to be Canceled /Edited 

Step 3: Click Canceled /Edited